Whether it’s a face-to-face meeting, a telephone call or other media, human communication is a complex process that requires care and attention if we are to become effective communicators.

Ineffective communication is so often a source of misunderstanding and even conflict that it seems evident that any time and money invested in improving communication skills and processes is money well spent.

Course aim

To enable you to become and effective communicator in any situation and to use judgment in choosing communication media.

Learning Objectives

• To fully understand the human communication process
• To understand the 5 core communication skills.
• To improve your questioning, listening & advocacy skills so that messages received are clearly understood.
• To become aware of different communication styles and to learn how to adapt your own style when necessary.
• To learn how to build rapport and empathy between you and others

Learning Outcomes

• You will be able to use the 5 core communication skills more effectively in your daily work.
• You will actively seek clarity in information you receive and pass on to others.
• You will make the different communication styles work for you.
• You will endeavour to build rapport and empathy with others.

DURATION

1 day.