The success of any manager is reflected in the overall performance of his/her team. Increasingly organisations are becoming aware of the importance of self-management; how individuals manage their interpersonal relationships with peers, superiors, staff and clients. However, for many managers the acquisition of effective people management skills is left to chance.

In order to be an effective manager of others one must first become effective at managing oneself. This ability to manage oneself is a facet of what is known as Emotional Intelligence (EI).

Emotional Intelligence encompasses what are more commonly referred to as interpersonal skills. EI is the learnt ability to experience, recognise and demonstrate appropriate levels of emotions and feelings at appropriate times. It is also the ability to recognise emotions and feelings in others and to respond effectively. Interpersonal ineptitude, or a lack of EI, lowers performance through faltering motivation, lack of commitment and is often the cause of conflict. Seen from this perspective it becomes clear that high levels of EI enable managers to become more effective at achieving collaborative results through increased motivation and retention.

Course aim:

To enable participants to achieve results through increased self-awareness, and a greater understanding of how to use interpersonal skills to manage & motivate with integrity.

Learning Objectives:

• Understand the Emotional Competencies most relevant to your organisation
  
• Understand how to use feedback as a core tool in developing your competence as a manager
• Participants gain personal insights into their values, beliefs, skills and abilities and an understanding of how this relates to performance/results
• Know how to identify what motivates self and others and how to use this knowledge to improve our interactions with others
• Know how to create empathy and build rapport with others in a sincere way
• Understand that emotional self control is giving appropriate expression to emotions and feelings and recognize why this is of crucial importance in the organisation